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It’s a spoof of an actual customer call into a computer call center located outside of the USA. Gosh…. and i thought a voice account was stressful.

A Convergys support technician outsourced by Comcast may have gone a little overboard in a quest for righteous videogame vengeance. After getting packet flooded (a networking trick that essentially DDoS’s a user’s Xbox) by some fellow gamers on Microsoft’s Xbox Live! service, the rep claims he used Comcast support systems to wage war on the perpetrator, a Comcast customer.

“I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents,” brags the tech in a post to the Halo3 forums. According to “Sir Lagzalot,” he used Comcast systems while at work to track down the cheater using said elite skills:

If his melodramatic post is to be believed (which we have no way to confirm), his call to the father resulted in the Xbox live cheater getting a beating and his Xbox getting smashed with a hammer:

To support his story, the tech in question posted these two screenshots of the internal Comcast tools he supposedly used to enact his revenge. The support rep then brags about being able to terminate user accounts at any time:

i basically added these two pics for the non believers…and YES I can powercycle “shut off your modem” and lag you out of matchmaking as well…let this stupid little boy be a lesson to u all, dont flood my ip, or anyone elses…because if you plan on doing so i will cancel your service and you WILL have to find an new isp which can mean up to 500$ in installation charges, and for many of you comcast is the ONLY isp in your area…so let me rephrase this..IS IT WORTH IT????

With this power didn’t come the wisdom to avoid using a real name before publicly bragging about abusing Comcast support systems for personal reasons. As a result, here’s the Myspace page (first made private, then deleted since our report was first published -Ed.) and some photos of one twenty-year-old Mark Ribeiro of Canada. Ironically, he’s a third year Criminology major.

While nobody likes a cheater, nobody likes having their personal ISP information accessed for vendettas by outsourced Canadian labor, either. Or at least you’d think so. Not one post in the ten-page original thread so much as suggested it might have been a dumb idea. Several called Ribeiro a hero. In other posts by Ribeiro on the Halo 3 Forums website, he jokes about giving up user credit card numbers.

I can get anyones creditcard number by your ip address if u have comcast and are in my party I know your home address zipcode, email accounts as well…oh ya, and best part is i can restart your modem with a push of a button…so dont piss me off

Assuming his claims of privacy abuse, illegal dissemination of customer information and general anarchy are true, we know he’s truly wandered off the Comcast reservation when he starts advocating BitTorrent use

Comcast, for one, isn’t laughing.

“We have identified the person who created this inappropriate post as an employee of Convergys, a third-party vendor who provides technical customer support for Comcast customers,” Comcast spokesperson Jenni Moyer tells us. Moyer calls the tech’s behavior “completely unacceptable,” given he ignored proper protocols for reporting network abuse. If his story is true, he potentially ran afoul of several laws as well.

“We’ve contacted Convergys to demand that he be immediately removed from performing any work for Comcast and that they conduct a thorough investigation and take appropriate disciplinary action,” Moyer says.